Returns, Refunds, Exchanges
Returns, Refunds, Exchanges
How to Return or Exchange an Item:
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Start Your Return – Visit our consumer portal and enter your email and order number.
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Select Your Items – Choose what you're returning/exchanging, provide a reason, and set your preferences.
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Receive Your Label – After submitting, you'll get a QR code or printable return label, plus email instructions.
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Ship Your Return – Pack your items securely and send them back using the provided label.
Return Guidelines:
Non-Defective Returns:
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Must be unused, unwashed, in original packaging, and resellable condition.
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Non-defective items must be returned within 30 days of delivery. Damaged or defective items must be returned within 14 days of delivery.
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Items that don’t meet these conditions will be returned to you.
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Final sale items cannot be returned or exchanged.
Refund Policy:
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Timeframe – Non-defective items must be returned within 30 days of delivery. Damaged or defective items must be returned within 14 days of delivery.
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Refund Method – Refunds are issued to the original payment method within 3 business days of processing.
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Condition – Items must be unused, unwashed, in original packaging, and resellable condition. Used baby bottles, cloth/swim diapers, carriers, and ring slings cannot be returned.
Sale Items – Final sale, no returns or exchanges.
QUESTIONS?
Customer service is here to help! Call 1-406-577-2004 or email [email protected].