What is LABL Protect?
LABL Protect is an optional service that provides coverage for your shipments against lost, stolen or damaged orders while in transit. It offers peace of mind by ensuring that you receive a replacement or refund for the value of the item if it is lost, stolen or damaged while in transit to your address.
How does LABL Protect work?
When you opt into LABL Protect at the time of purchase, it adds an additional layer of security to your order. If you package is lost, stolen or damaged during shipment, you can contact the merchant you ordered from directly and they can submit a claim in your behalf or you can fill out a claim form to submit your claim on your own.
Do I have to pay extra for LABL Protect?
Yes, LABL Protect is an optional service, and there is an additional fee associated with this product. The cost is calculated based on the total value of your order.
What’s Covered
- Manufacturing Defects: Covers flaws in materials or craftsmanship from the manufacturer during normal use.
- Accidental Damage: Includes damage from handling such as tears from sharp objects or damage from accidental drops.
- Wear and Tear: Covers excessive wear that exceeds normal expectations within the coverage period.
- Functional Failure: Covers mechanical or structural failures that affect the product's functionality during normal use.
What’s Not Covered
- Loss or Theft: Items that are lost or stolen are not covered under the protection plans.
- Cosmetic Damage: Does not cover purely aesthetic issues such as minor scratches, color fading, or surface wear.
- Improper Use or Abuse: Damage resulting from misuse or using the products in a manner not intended by the manufacturer is not covered.
- Normal Wear and Tear: Standard decline in appearance and performance due to regular use is not covered.
- Third-Party Alterations: Modifications or repairs made by a third party that have not been authorized by the manufacturer will void the protection plan.
- Environmental Damage: Damage from environmental conditions like heat, chemicals, or exposure to improper elements.
How long do I have to wait to know if my claim has been approved?
Our average response time for claims review is 2 business hours. Please note that claims submitted outside our specified time frames may experience a delay as we wait to ensure that appropriate time has passed.
Lost Orders - Claims must be filed 7 days after last date of tracking update.
Stolen Orders - Claims must be filed 5 days after the date of delivery.
Damaged Orders - Claims can be submitted immediately upon discovery.
What is not covered by LABL Protect?
LABL Protect does not cover the follow:
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Claims for packages delivered to an incorrect address due to an error on the customer’s part
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Cosmetic damage
Is there a time limit for filling a claim?
Yes, you must file a claim within 15 days of the item’s last tracking update, of when it was marked as delivered, and of receiving a damaged item. It is important to report the issue as soon as possible to ensure a quick resolution.
How long does it take to process a claim with LABL Protect?
You should find out if your claim has been approved within just a few hours of the merchant or you submitting a claim. Reorders are placed at the time of approval as well.
What happens after a claim is approved?
When your claim has been approved, you will be eligible for a refund or a replacement of the lost, stolen, or damaged item.
Can I add LABL Protect to my order after purchase?
Unfortunately, you cannot add LABL Protect after an order has been placed. You must opt into this service at the time of purchase.
Can I cancel or get a refund for LABL Protect?
If you cancel your purchase before your order shipping, you will receive a refund for LABL Protect. However, LABL Protect is not refundable if the order has shipped.